"Our relationship with CustomerProphet.com has been an absolute pleasure. They work closely with our team to ensure the mystery shop program is conducted accurately and efficiently. The results we’ve gotten have been an outstanding leveraging tool when working with stores who would benefit from improving their processes."
Laconia Savings Bank
"In today’s business environment the greatest competitive edge we have is directly tied to the level of quality service we provide every day to our customer. As simple as a mouse click away, CustomerProphet.com gives us a way to measure the level of our quality service performance and allows us to celebrate what we are doing well, as well as look for improvement opportunities. The reporting system has remarkable functionality, it’s user friendly, and offers great customized flexibility. Working with CustomerProphet.com is a pleasure; they are very professional, accommodating, and friendly."
"As the owner of multiple Monkey Joe’s locations, it is not physically possible for me to monitor the stores at all times. CustomerProphet.com provides the perfect tool to measure the performance of the staff and its impact on customer service. The ability to customize the survey combined with CustomerProphet.com’s flexibility, various mystery shopper options, and data analytics helps Monkey Joe’s stay on top of its monkey business!!"
Roller Funeral Homes
"CustomerProphet.com provided us with the perfect solution for determining what types of trainings we needed to implement. For many years we have struggled with how to professionally follow-up on our pre-need consultants and funeral directors. CustomerProphet.com's mystery shopper program has been the answer. Through this program we have procured valuable follow-up information that we have used with positive results."